Frequently Asked Questions

If an item is no longer available, we’ll work with your designer to find an alternative item. Feel free to contact us at orders@decorilla.com to let us know. Certain vendors or items often come back in stock and in those cases we’ll recommend waiting a few weeks if you really like the item!

Decorilla accepts returns in accordance with each vendor's return and shipping policy. For details on your best options, please refer to the return policies linked in your shopping list and on your invoice.

To initiate a return, email orders@decorilla.com with your request let us know if you have the original packaging and if applicable, attach photos of any damage. We will provide shipping labels and make the return process easy for you. We adhere to each vendor's return policy, including the return time window. Custom-made and final sale items are non-returnable. For most vendors, the return window is typically 30 days.

Links to vendor return policies are available in your shopping list and on each invoice, adjacent to the respective items.

Please email orders@decorilla.com to initiate a cancellation. We are always happy to request an alternative suggestion from your designer if needed, or you may ask our in-house team as well.

Shipping charges are in accordance with each vendors return policy. In general, if the item is defective or damaged, the vendor will cover the replacement or refund. If you decide to return it because you do not like the item you will be responsible for the shipping charges.

We collaborate with over 350 carefully selected vendors, ranging from well-known retail brands to exclusive trade-only suppliers. Our vendor list includes popular names like Crate & Barrel, Article, and Wayfair, as well as premium design sources like Kravet Fabrics, Arteriors, and Four Hands. This diverse mix allows us to accommodate a wide variety of styles, budgets, and preferences.

If you have a favorite brand that isn’t part of our current network, let us know—we’re always open to exploring new partnerships. Additionally, you’re welcome to incorporate pieces from any vendor you prefer, so you’re never limited to ordering solely through us. Our goal is to ensure your space reflects your unique style, no matter where your favorite pieces come from.

Yes. Many clients want to choose, collect, or source their own pieces over time, and Decorilla can support that kind of design journey.

Interior design is not only about shopping. Your designer can help with the floor plan, layout, color palette, materials, textures, patterns, lighting, flow, function, and overall consistency of the home. They can also create a flexible design direction that helps you make confident decisions as you collect antiques, travel finds, art, family pieces, or other meaningful items.

Some clients want full sourcing and a complete shopping list. Others prefer design guidelines, layout support, visual direction, or help bringing personally sourced pieces together. Decorilla can be tailored to your pace, your taste, and the level of support you want.

No. Your designer’s recommendations can be used as a complete shopping list or as inspiration and direction. Many clients use Decorilla to define the layout, palette, materials, style, and overall design vision, then source some pieces themselves over time.

Your project can be as structured or flexible as you need, whether you want full product sourcing or a design foundation you can continue building on.