Shopping Concierge

Complementary shopping concierge services are included with each Decorilla package.
There is no obligation to buy, but for the items that you do want, we’ll make it easy!

• Furniture & decor discounts
  Save up to 45% with trade discounts at your favorite stores. We have a best price guarantee and look for the best shipping options for you.
• 100s of vendors & one easy checkout
  With hundreds of your favorite vendors to order from, you’ll love the convenience of our shopping concierge service.
• Helpful updates
  We’ll make sure you know where each of your products is and when it will arrive by sending tracking numbers and updates.
• Easy Returns
  If the item arrives and is not quite right we’ll handle exchanges and returns for you according to that vendors return policy.

Do I have to buy all the recommended items?

You’ll have the flexibility to buy the items on your own timeline as your budget permits. There is no obligation to buy and you can purchase all at once or over time. Our designers will work closely with you to create your perfect space that is within your budget and matches your personal style.

How does the price match guarantee work?

We always try to get you the best prices by providing  furniture discounts. If you find a lower price, please send the URL or screenshot to orders@decorilla.com and we’ll happily match the price for you prior to your invoice being paid.

How does it all work with orders?

Decorilla saves you money on furniture and makes it convenient to purchase the items you want from your shopping list.

1. Press “add to cart” beside any of the items you want, continue to checkout and fill in the form with your shipping details.
2. We’ll send you an invoice that includes the shipping fees and taxes. Many of our vendors offer free shipping which would be passed on to you!
3. After your payment is completed, we’ll send you tracking information and updates on your order!
4. We’re happy to coordinate returns and provide return labels in compliance with each vendor’s return policy.

Can I keep my existing furnishings or incorporate furniture I saw somewhere else?

Absolutely! As part of your decor questionnaire you will be asked upfront which items you’d like to keep or incorporate. You can also tell your designer about items you like while working with them. We just request that you provide us with the item URL or two photos of each item that you want to incorporate and the dimensions of that item.

What if an item I want goes out of stock?

If an item is no longer available, we’ll work with your designer to find an alternative item. Feel free to contact us at orders@decorilla.com to let us know. Certain vendors or items often come back in stock and in those cases we’ll recommend waiting a few weeks if you really like the item!

How do I schedule in-home deliveries?

If some of your items require in-home deliveries, the vendor’s delivery team will contact you directly via phone about one week before to schedule a specific date and time window.

Can I combine your discounts with sales and promo codes?

In many cases our vendors do give us discounts on top of their sale prices and promos, but each vendor and sale can be different. Please mention your gift certificate or promo code in the notes at checkout and we’ll let you know if we are able apply it before you completing your purchase.

How do I track my ordered items?

We will send you updates for each item when it ships. Whenever possible, we will provide you with the tracking links so you can track your items. Some vendors do not provide us with these tracking links, but in those cases we will keep the estimated ship date updated in your order details.

Can I still do a project and order furniture if I’m not in the United States?

Yes! We work with international clients as well and can definitely work with stores in your country. Some international clients purchase everything from US stores to save money and have it delivered via a crate from a freight forwarder. Please note that trade discounts are usually not available at stores outside of the United States, but a few vendors like Wayfair, AllModern, and Perigold do provide trade discounts to our Canadian clients.

Does Decorilla accept returns?

Yes, Decorilla accepts returns. With that said each vendor has its own return and shipping policies, so in order to understand your best options please feel free to read each vendor’s policy.

How do I return an item?

We are more than happy to coordinate returns for you. We follow each vendor’s return policy including return time window. Any custom-made and final sale items cannot be returned. The typical return window for most of our vendors is 30 days. Just email your return request to orders@decorilla.com and let us know if you have the original packaging and if applicable, attach photos of any damage.

How can I see a vendor’s return policy?

Links to vendor return policies can be found in your shopping list and in each invoice next to each item.

How do I initiate a return?

Please reach out to orders@decorilla.com stating the reason for your return. If the item is damaged please attach the images to your email.

How can I cancel an item on my order?

Please email orders@decorilla.com to initiate a cancellation or return. Please know we are happy to request your designer for an alternative if needed.

Am I responsible for return shipping charges?

If the item is defective or damaged the vendor will replace the item or issue a refund. If you decide to return it because you do not like the item you will be responsible for the shipping charges.