Wondering if Havenly is the right fit for your next home project? In this Havenly review, we’ll dive into its strengths while also exploring alternatives to help you find the best option for your needs. Keep reading to see how it compares and what might work best for you.
Havenly Interior Design Service
Havenly is an online interior design service that begins with a style quiz to learn your tastes and project goals, then matches you with a designer who fits your aesthetic. Once paired, you upload photos and measurements of your space, share inspiration, and collaborate through an online platform where you and your designer exchange ideas and feedback. Depending on the package you choose, you’ll receive custom room layouts, curated furniture and décor selections, and visual concepts that help you see the design come to life.
Communication happens virtually through messaging and design boards, making it easy to refine your space at your pace. Havenly’s tiered pricing offers options for smaller refreshes or full room transformations, and in select U.S. markets, they also offer in‑home consultations. When you’re ready, you can purchase recommended furniture and décor directly through their shopping platform to complete your design.
Keep in mind, it’s always good to research a couple of design options to see how Havenly compares to others.
Knowing your style helps designers create a dreamy interior you’ll love. Not sure what yours is? Then try our free interior design style quiz to find out!
Havenly Reviews: Feedback from Clients
Havenly reviews from various sources across the web offer a mixed bag of experiences, with some clients praising the design process and customer service, while others highlight challenges with communication and project execution.
Havenly Trust Pilot Reviews – 2.7 ⭐️:
⭐️⭐️⭐️ Just ok for me: “Compared to Modsy who I used in the past, this living room just fell flat for me. Furthermore, I’m not able to leave a review on Google or anywhere actually other than here which tells me that they filter who reviews them, leading to inflated reviews. Looked good in the 3D designs but the colors clashed when I received everything and there was a lot of empty space and a lot left on the table for me creatively.” Jennifer – July 22, 2025
⭐️⭐️⭐️⭐️⭐️ Vacation Home Relaxation: “My designer, Rebecca, was excellent. She was incredibly receptive to my situation, which was not “normal.” We had a vacation home that I had purchased furniture for already and just needed help pulling it all together with area rugs, art, and accessories. We also decided to add in a piece of furniture that Rebecca suggested. This is the second time I’ve used Havenly, and I’m very satisfied.” Gregg – April 23, 2025
⭐️ Terrible service: “It makes no sense how you “pick” a designer. They suggest designers based off of a picture quiz you take. Why can’t I just tell you what style I’m going for and pick a designer from there? Furthermore, I picked the in person consultation option and a lot of the suggested designers were not local… Tried contacting customer support twice – once for help, another time to cancel. No reply after several days. Avoid this company.” Cee – September 8, 2025
Havenly Reviews on Reddit
Havenly didn’t work for me, what to try next? “I can’t afford an interior designer, so I tried Havenly. The designer was very nice. The thing is she mostly just suggested things to buy. I’m really good at finding things to buy. I also feel like I’m the one living with the things I buy and if I like them that’s all the approval they need
What I can’t do is the mathmatical (not the right word, but the best I’ve got) part of furnishing my home. I don’t know if it’s a vision thing or a visual issue like dyslexia, but I have issues with space. I can’t tell if things are straight or judge distance.
Is there a better resource for helping me figure out size and placement of the items I prefer to shop for myself?” Debbborra – 4 years ago
I think Havenly used to provide true design services: “but they acquired two businesses in the last year or two. The Key which produces home textiles, and Interior Define which produces furniture. So basically, you pay them to sell their own products to you. Not the most ethical.” Delicious-Adagio3868 – 2 years ago
Havenly has been a great help to me: “It has been consistent and efficient every time I use it. I use the design as a template to thrift, bargain-basement, and DIY paint Craigslist tables to work them into the Havenly design. So far I have spent about $100.00 on my room design using some of the throw pillows suggested by the designer and some blue couch covers and a 8X10 persian rug my father in law had in his attic and the room looks much more pleasant and pulled together.
My advice to you would be to use the design as an inspiration and customize it at will. You are NEVER obligated to buy their Wayfair picks.” mercedesiamthatiam – 2 years ago
Better Business Bureau Havenly Reviews – 1 ⭐️:
⭐️ I ordered a rug from Havenly on May 29th: “and more than a month later, I still havent received it nor does anyone seem to know where it is. This has been an absolute nightmare. The lack of transparency and accountability is beyond frustrating.Whats worse is there is no real customer support. You cant speak to anyone directly, and the communication is minimal, delayed, and unhelpful. Ive reached out multiple times, and all I get are vague responses with no resolution or follow-through.For a company that claims to offer a premium design and shopping experience, this has been anything but. I paid a significant amount, and now Im left without the product I purchased and with no one taking ownership of the issue.Extremely disappointed and would not recommend Havenly to anyone.” Ines B. – July 15, 2025
⭐️ In the digital era, I have not seen an online business worse than Havenly: “I truly regretting buying a package without checking the reviews. I have tried to contact you over chat, phone and email and no response. As an American I have never felt more hopefully. I just feel like someone scammed me out of my money. When I call your number it says “please email us.” What type of support is that? Companies running from garages have better service than this. I need to get moving on my project immediately and I do not have the confidence you can do it. How do I get a refund?” Vam S. – November 6, 2024
⭐️ I bought a mini-package at the beginning of September: promising the designer would start working on it in a week. Once I paid, that timeline changed to the project delivered at the beginning of October. I contacted the company, asking them to change my designer, but they said they couldn’t because even though the website stated designers were available immediately, that wasn’t true. I stuck with my designer and waited for October 4th. October 4th came around, and no project was delivered. I contacted them, and they just brushed it off, said the designer wasn’t working with them any longer, and would place me with another designer to deliver my project in another three weeks. The project that was supposed to be delivered in one week would be delivered in 2 months. I wrote back that I wanted my assignment done immediately, but I still haven’t heard from them.” Katya R. – October 7, 2023
Perks and Drawbacks: Is Havenly worth it?
Making your home design a success relies on picking the right interior design service. The perfect fit depends on your needs, but finding the one takes a bit of research. If you’re considering using Havenly, weigh the perks against the caveats. Here’s a comprehensive look at what makes the service worthwhile and what to keep in mind.
Perks
Havenly’s benefits boast personalization, revisions, convenience, and affordable consultations. You can conduct it all online to fit into your busy schedule.
1. Tailored Designs
This personalized approach sets Havenly apart from those offering templates or predetermined styles. By engaging with clients through consultation and feedback rounds, designers ensure that each space is relevant to the client’s day-to-day life. The designs aren’t cookie-cutter as they reflect individual tastes and personalities.
2. Affordability
Havenly‘s pricing proves that interior design doesn’t have to be exorbitant. They have three packages, providing an option for every budget.
3. Convenience
The online model means you can design your space from the comfort of your couch. There is no need for physical meetings or site visits. Everything is done virtually, saving time and effort. That said, Havenly also has an in-person option for specific states.
4. The Inside by Havenly
This online shop offers exclusive furniture and decor pieces, adding a unique touch to your Havenly design. It’s a curated collection that gives current clients and any online shopper access to a plethora of furniture and decor.
Things to Consider
While Havenly offers a smooth virtual design experience, it’s not without its drawbacks. It’s important to note that there can be a few constraints.
1. Virtual Limitations
While the online model is convenient, it has its limitations. Havenly kitchen and bathroom design options are restricted. The Mini Package comes with 2D design concepts, while the Full Package provides virtual design renderings but these are based on photos and descriptions. Ensure you provide accurate details to avoid design discrepancies.
2. Design Revisions
While designers are accommodating, there might be limits to the number of revisions. It’s essential to communicate clearly to ensure the design aligns with your vision and timeline, as they’ll take time to complete.
3. Shipping Times
Shipping times may vary since furniture comes from a great list of external vendors. The quality and delivery times depend on the vendor, which Havenly has limited control over. It’s essential to factor this in, especially if you’re working on a tight timeline.
Alternatives to Havenly Design
1. Decorilla Interior Design Service
With Decorilla, you get more than just beautiful spaces; you get personalized, expert designs tailored to your style and needs. Plus, it features photorealistic 3D designs to let you experience your room before making physical changes.
What sets Decorilla apart? You’ll receive two unique design concepts from top interior designers, giving you the chance to select your favorite pro based on their work. Once you’ve chosen, collaborate with your designer to fine-tune every detail.
After finalizing your design, you’ll enjoy multi-angle virtual renderings of your space and gain access to exclusive trade discounts with savings up to 45% off the products you need!
Starting is convenient, too. A quick quiz kickstarts the process, followed by the personalized designer selection. Decorilla’s diverse team of vetted designers caters to various budgets. Transparent pricing, ranging from basic to luxury, ensures something for everyone.
2. Pottery Barn
Pottery Barn offers a unique blend of expertly crafted furniture and home decor designed to elevate your living spaces. With its Design Crew service, the company provides personalized one-on-one consultations with professional interior designers. Known for its timeless aesthetic and high-quality materials, Pottery Barn offers options for every budget without compromising quality. Every design session is tailored to the client’s specific needs and tastes.
3. RoomLift
RoomLift is unique. Instead of a fully digital process, they mail clients a box filled with design recommendations. Each box contains floor plans, shopping lists, and design tips. It’s a tactile and personal approach to online interior design. Their pricing is per room, with each box tailored to the client’s preferences and budget. It’s a blend of traditional and modern, offering the best of both worlds.
Havenly vs Interior Design Alternatives
| FEATURES |  DECORILLA |  HAVENLY |  ROOMLIFT |  POTTERY BARN |
|---|---|---|---|---|
| 3D MODEL | Yes – Photorealistic 3D Renderings | Yes | No – Room sketch only | No – Room plan only |
| CONCEPTS FROM MULTIPLE DESIGNERS | Yes | No | No | No |
| DESIGNER EXPERIENCE | Interior design or architecture degree required | No degree required | Design experience required | Design experience required |
| DISCOUNTS ON FURNITURE | Yes, 10% – 45% Off Popular Brands | Available in Havenly Shop | No | No |
| INTERACTIVE ONLINE PLATFORM | Yes | Yes | No | No |
| INCORPORATE REQUESTED OR EXISTING PIECES | Yes | Yes | Yes | No |
| MARKUPS OR SALE PRESSURE | No | No | No | No |
| SHOPPING LIST | Yes – discounts do not expire | Yes | Yes | Limited to Pottery Barn brands |
| TYPICAL PROJECT DURATION | 3-5 weeks | 1-3 weeks | 3-4 weeks | Depends on your schedule |
| IN-HOME CONSULTATION AVAILABLE | Yes | Yes | No | Yes |
| ORDERING CONCIERGE | Complimentary white-glove purchasing service | Complimentary purchasing service | No | Order directly from Pottery Barn |
| CUSTOM WORK & CAD DRAWINGS | Yes, with gold package | No | No | No |
| RENOVATIONS | Yes | No | No | No |
| PHONE CALL AVAILABLE | Yes | Yes | Yes | Yes |
| COMMERCIAL AND OFFICE DESIGN | Yes | No | No | Yes |
| PRICE | $75-$1,849 | $129-$699 | $100-$1,500+ | Free |
Havenly FAQ
Havenly operates primarily online, but in-person meetings are possible. Their top-tier In-Person Design package is available to those living in one of its selected US cities.
The timeframe can vary depending on the project’s complexity, your responsiveness to design suggestions, and your chosen designer. However, most projects are completed within 2 to 4 weeks, providing a quick turnaround for your design needs. The time estimate can vary, depending on the chosen designer.
Yes, revisions are included in its design packages. If you’re not fully satisfied with the initial concept, you can request changes to better align the design with your preferences.
Yes, the Havenly shop feature allows you to purchase recommended items directly. It’s a one-stop shop for all your design needs
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